Audio Visual Field Service Technician



Spye, a national leader in integrated system technology, is seeking a full-time Service Technician for our Minneapolis Office. The individual must be friendly, creative, able to learn on the fly and have interest and proficiency in technology. This position will perform a variety of tasks including, but not limited to, System Installations and service of existing systems.

Primary Responsibilities:

  • Ability to test integrated system and train client on use
  • Preform preventative maintenance visits to help maintain a stable client based system
  • Positive and effective interaction with internal and external customers
  • Equipment delivery and associated responsibilities
  • Responsible for documentation as needed IE, Preventative maintenance checklist
  • Ability to work overtime – as required
  • Ability to travel out of the Metro and to other states as required by the project
  • Other duties as requested or required
  • Proficient in the safe use of hand and power tools
  • Field installation of control programs (AMX/Extron/Firmware) – upload and download capability
  • Proven ability to setup/troubleshoot video/audio matrixes (AMX/Extron/Polycom)
  • Ability to diagnose complex system problems
  • Ability to solder & crimp connectors
  • Perform service tasks in a timely and quality conscious manner. Such tasks include but are not limited to: pulling cable, install connectors, projector mounting /hanging (ceiling mounts) Etc.
  • Assist next level service technicians as needed
  • Mentor less experienced technicians

Ideal background/experience/attributes:

  • Ability to think and work independently & meet necessary deadlines.
  • Effective interaction with employees, customers and colleagues.
  • Attention to detail.
  • Problem solving and trouble shooting skills.
  • Creative thinker.
  • PC proficient – must already know your way around a computer.
  • Must possess a valid Driver’s License and be a safe driver.
  • Good oral and written communications.
  • Strong desire to learn and be trained.
  • Adhere to and understand OSHA standards for all phases of the job.

Physical Requirements:

  • Ability to lift 75 pounds, climb ladders, crawl under tables, etc. This position can have physical demands.

Required Experience:

  • High School Diploma or equivalent
  • Associated Technical trade school Diploma or College Diploma (Preferred)
  • Minimum of one-year industry experience (Preferred)
  • CTS certification (Preferred)



Spye is a company that you can learn and grow in while gaining invaluable experience with a team of nationally recognized designers and engineers. If interested, please submit resumes to: